This accessibility statement applies to the Criminal Justice Secure Mail (CJSM) website at https://cjsm.justice.gov.uk/
This website is run by the Ministry of Justice. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible.
- Some documents are in PDF format and not fully accessible
- Some of the video content on the sites do not have captions or audio descriptions.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: wordpress@justice.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact: wordpress@justice.gov.uk
We’ll consider your request and get back to you in 10 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you live in Northern Ireland, complain to the Equalities Commission for Northern Ireland (ECNI).
Technical information about this website’s accessibility
The Ministry of Justice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- The PDF documents on this website are not accessible and will need to be reviewed. This does not comply with 1.3.1 Info and Relationships. We are reviewing these documents internally and will aim to upload accessible documents as soon as possible. In the meantime, if you require an alternative version please email wordpress@justice.gov.uk.
- None of the video or audio content on the ‘Video Guides’ page have captions, audio descriptions or transcripts available. This does not comply with 1.2.1 Audio and Video only (prerecorded). We will aim to fix these resource as soon as possible.
- The link on the ‘Video Guides’ page could be more descriptive to make it clear that the links to the videos direct users to a different page. This does not comply with 2.4.4 Link in Purpose (in context).
- Some of the icons on the homepage are not visible when a user is using Windows Hight Contrast mode. This does not comply with 1.4.3 Contrast (minimum). The icons are visible when high contrast mode is disabled. However, the icons are decorative only so no essential content is obscured. We will look to resolve this issue if we can.
What we’re doing to improve accessibility
Our team reviews accessibility for all the websites built using this system and we aim to fix any issues we find.
Preparation of this accessibility statement
This statement was prepared on 17th July 2026.
This website was last tested in July 2026 against the WCAG 2.2 AA Standard.
The test was carried out internally by the Ministry of Justice Website Builder Team. All the main pages were tested using a combination of automated testing tools and basic assistive technology testing. We carried out a basic review and not a full audit. The system used to produce the site (called ‘Website Builder’) has been audited in the past and all issues found then were fixed